If you look for the meaning of Order fulfillment in a business dictionary you will find that it is a sequence of procedures involved in fulfilling the needs of the purchaser. In the broader context it is a process of events that are carried out to execute the customers’ purchases and the steps involved in carrying out these events are as follows:
Product Inquiry: This is the initial inquiry about the product that you have available to the clients. They can do this on your website and they will be informed about the products. They will find a Catalogue with all the products available to them and then they can search for their desired product.
Sales quote: A sales quote is a guideline of the price of the products they wish to purchase and will enable the buyer to work out the budget involved.
Order configuration: Once the sales budget is decided upon this is the next step involved. It is the process where the products are finalised and selected depending upon the customers’ requirements.
Order Booking: This is the official document that confirms the booking made by consumers and is issued to them
Order Acknowledgment/Confirmation: This is the confirmation or acknowledgment that confirms that you have received the order and that it is being processed.
Invoicing: This is the paperwork that will set out the actual cost of the goods to the client according to their requirements.
Order Sourcing/ Planning: This is the process that is to be carried out to find the products and prepare them to be delivered to the client.
Order changes: This is the process that is carried out to make any amendments, should the purchaser change his mind about his requirements.
Order Processing: Once the order has been confirmed it is then processed at the warehouse or place where it is stored where it is then packed and delivered to the purchaser.
Shipment: This refers to the transportation and shipment needed in delivering the products.
Delivery: This refers to the final delivery of the products to the customers.
Settlement and Returns: This involves the settlement of the invoice once the delivery has been received and should the goods be unacceptable or not required then they can be returned using the returns procedures.